Refunds and cancellations

Scope

These terms apply to paid CloudServe HQ engagements: usage audits, monthly advisory, measurement workshops, and post-launch usage reviews. This site does not sell physical products or software subscriptions.

Eligibility

Refund eligibility depends on whether work has started, whether a deposit was paid, and the engagement type. “Work started” means we have begun reviewing materials you supplied or have held a scheduled intake, workshop, or advisory call.

Timeframe to request

Refund or cancellation requests should be sent in writing to contact@cloudservehq.digital within 14 days of the charge you wish to dispute, or sooner if your statement of work sets a different window.

Full refund

A full refund of fees paid is available if you cancel in writing before any intake call and before any materials review has begun. Workshop fees are fully refundable if you cancel at least 7 full days before the scheduled session.

Partial refund

If you cancel after intake has occurred but before the written brief is delivered, we may retain a portion of the fee reflecting work already performed (typically the intake and mapping stages) and refund the remainder. Exact proportions are confirmed in writing for your engagement.

Non-refundable items

• Fees for completed written briefs or completed workshop sessions
• Advisory months already delivered
• Deposits marked non-refundable in a statement of work after work has started

Deposits

Some projects require a deposit to reserve analyst time. Deposits become non-refundable once intake materials review begins, unless we cancel the engagement.

Cancellation by CloudServe HQ

If we must cancel due to analyst unavailability and cannot offer a reasonable alternative date, you receive a full refund of amounts paid for the cancelled unused work.

Rescheduling

Workshops and calls may be rescheduled once without fee if you give at least 5 business days’ notice. Later reschedules may incur a reasonable administrative fee stated in your quote.

No-shows

If you miss a scheduled workshop or advisory call without notice, that session is considered delivered for fee purposes. We will offer one makeup slot at our discretion.

Work already started

Once mapping or extract review has begun, fees cover time already spent even if you later decide not to receive the final brief. We will discuss a partial refund only where remaining unused stages were prepaid.

Processing time and method

Approved refunds are processed within 14 business days to the original payment method where possible. Bank timelines may add additional days.

How to request a refund

Email contact@cloudservehq.digital with your name, engagement reference or invoice date, and reason. You may also call +8227438786. Office address: 95-9,Giseongri,Giseong-myeonUljin-gunGyeongsangbuk-doKorea.